Store Policy

Customer Care

At UrbanGrit, we are committed to providing reliable and transparent service at every step of your shopping experience. Orders placed through our online store are binding once confirmed, and prices shown at checkout include applicable taxes. We process orders within 1–3 business days and ship worldwide, with estimated delivery times between 5 and 25 business days depending on location and customs procedures. Tracking details are sent once your order is dispatched, and customers are responsible for any local duties or taxes. For questions, delivery issues, or general support, our team can be reached at bedelatorres@gmail.com

Privacy & Safety

At UrbanGrit, we value your privacy and are committed to protecting your personal information. We collect personal details such as your name, billing and shipping address, email, phone number, payment information, device data including IP address, browser type, time zone, cookies, and order history in order to process and deliver orders, communicate about transactions or promotions, improve our website and services, and comply with legal obligations. Your information is shared only with trusted third party providers such as payment processors including Stripe, PayPal, Apple Pay, and Google Pay, shipping and logistics partners, marketing platforms, and analytics tools like Google Analytics, and we never sell customer data. Cookies may be used to enhance your browsing experience and support targeted advertising, and you can disable them through your browser settings. We retain data only for as long as necessary for business or legal purposes and apply industry standard security measures to protect against unauthorized access. Depending on your location and applicable laws such as GDPR or CCPA, you may have the right to access, update, or request deletion of your data, and this policy may be updated from time to time, so we recommend reviewing it regularly. For any privacy related questions or requests, please contact us at bedelatorres@gmail.com.

Wholesale Inquiries

Interested in carrying UrbanGrit in your store? We welcome partnerships with retailers, boutiques, and distributors who share our passion for modern men’s fashion and quality craftsmanship. Whether you operate a physical shop or an online store, our wholesale program offers competitive pricing, flexible order quantities, and reliable fulfillment.

To learn more about becoming a wholesale partner, including minimum order requirements and catalog access, please contact our team at bedelatorres@gmail.com with your business name, location, and resale details. We look forward to building strong and long lasting partnerships worldwide.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments
Apple Pay
Google Pay